The Lely Astronaut collects an astounding 135 different data points during each milking session. On a single robot farm averaging 170 milkings per day, that translates to 22,680 distinct data sets daily! While our customers utilize the Horizon software to manage this data, we at Lely Center Mid-Atlantic needed an efficient system for our operations. Enter Lely Compass.<\/p>\n\n\n\n
Transitioning to Compass<\/strong><\/p>\n\n\n\n Last month, after extensive training and data collection, our center transitioned to Lely Compass, a comprehensive service tracking and planning system. Compass is designed to be an all-inclusive platform for FMS services, warranty tracking, and even billing, marking a significant upgrade in Lely\u2019s software suite. This transition aims to uphold and enhance our service standards.<\/p>\n\n\n\n Enhanced Efficiency with IFS Software<\/strong><\/p>\n\n\n\n Within Compass, our technicians utilize the IFS software to document every farm visit, equipment interaction, and all associated parts and labor. The best part? This can all be done via an app on their phones, simplifying the paperwork process and saving valuable time. This increased efficiency allows our technicians to focus more on their core tasks.<\/p>\n\n\n\n Improved Service Planning<\/strong><\/p>\n\n\n\n Compass has revolutionized our service manager\u2019s planning capabilities. All farm information is pre-populated into the app, along with a comprehensive database of parts, making it easy to select the necessary components for each task. Preplanned visits, such as preventative maintenance, are tracked through the web client, alerting the service manager when maintenance is due. Tasks are auto-populated based on the maintenance schedule and dispatched to the appropriate technician. Once a task is completed, it moves to the service manager for review and billing, ensuring accuracy and completeness of all documentation.<\/p>\n\n\n\n Streamlined Warranty Process<\/strong><\/p>\n\n\n\n Compass also enhances our warranty process, enabling faster turnaround times. All customer service sheets are stored within the program for the duration of their Lely ownership, making it easy to review service history when needed.<\/p>\n\n\n\n Looking Ahead<\/strong><\/p>\n\n\n\n We\u2019re excited to continue mastering Compass to maintain our technicians’ efficiency and streamline our processes. This greater efficiency will allow us to better assist our customers in the field. Compass represents a significant step forward in our commitment to delivering top-notch service and support to our customers.<\/p>\n\n\n\n Stay tuned as we continue to leverage Compass for improved service and customer satisfaction at Lely Center Mid-Atlantic!<\/p>\n","protected":false},"excerpt":{"rendered":" The Lely Astronaut collects an astounding 135 different data points during each milking session. On a single robot farm averaging 170 milkings per day, that translates to 22,680 distinct data <\/span>Continue Reading<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"ngg_post_thumbnail":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1273","post","type-post","status-publish","format-standard","hentry","category-monthly-post"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t